Acceptable Use Policy

DRAFT — for lawyer review. Not in force. Written from the product spec (§5 guardrails, §6 fair use).

Last updated: 17 October 2026

SOPleased makes non-clinical, everyday training for frontline work: check-in, room turnover, visitor sign-in, receiving a delivery, opening a register, hand-hygiene reminders.

We refuse these tasks

• Medication dosing or administration; clinical procedures (injections, IV, wound care, diagnosis, triage).
• Anything illegal, or ways to evade inspections or the law.
• Weapons or drugs.
• Covert surveillance of employees.
• Screening or treating people differently by race, religion, sex, age, disability or any other protected trait.
• Step-by-step operating procedures for hazardous energy or chemicals (for example lockout/tagout, mixing chemicals) or for licensed equipment (for example driving a forklift). Awareness tasks are allowed, such as "check the forklift zone before crossing".

Allowed with a note

• Tasks tied to a certification (for example food handling, safe lifting) are allowed. The SOP footer then reads: "This SOP supports, and does not replace, the training or certification your site requires."

Personal information

• Do not enter names, contact details or other personal information about staff, guests, patients, students or customers.
• We remove emails, phone numbers, street addresses and links from task text before it reaches the AI.

Fair use

• One workspace per licence. No resale or sharing of the account.
• Drafts are capped at 3 times the monthly video allowance.
• No automated or scripted use.

Logos and names

• Only upload a logo or company name you have the right to use.

What happens if a rule is broken

• A refused task shows the reason and uses no video.
• Repeated or deliberate breaches can lead to suspension. Lawyer to confirm notice period.